Clinical Research Salesforce Workflow Audit

An outside eye on
your clinical research
Salesforce build.

An independent review of your existing Salesforce implementation across the full clinical research lifecycle — from prospecting and feasibility through contracting, activation, study startup, and First Patient In. Is it built correctly? Is it scalable? Are there gaps costing you timeline? This answers all three.

Full lifecycle review — prospecting to First Patient In
Specific object and field-level gap analysis
AI-readiness score per stage (0–100)
30-day prioritized improvement roadmap
Built from firsthand work inside a large-scale decentralized research network
No Salesforce access required — intake form captures everything
Clinical Research Salesforce Workflow Audit
$2,500
Flat fee · 48–72 hour delivery
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Choose your payment method — card or invoice.
48–72
hour report delivery after intake
7
stages reviewed in depth
What's included
  • Stage-by-stage intake questionnaire
  • Full lifecycle architecture review
  • Object & field-level gap analysis
  • Regulatory and startup workflow assessment
  • Recruitment and enrollment visibility review
  • AI-readiness score per stage
  • 30-day prioritized improvement roadmap
  • 60-min executive review call
Audit credit. Fee credited in full toward any advisory engagement started within 14 days of delivery.
200+
locations of decentralized research operations, lived from the inside
7
stages reviewed — prospecting to First Patient In
48hr
report delivery after intake completion
$0
vendor commissions — fully independent

Ten specific deliverables.
Specific to your intake data.

Every deliverable is produced from your intake responses — not from a generic template. The recommendations map directly to the seven stages of your clinical research Salesforce implementation.

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Seven-Stage Intake Questionnaire

Structured questions mapped to each of the seven stages — from prospecting through enrollment visibility. Takes ~25 minutes. No Salesforce access required.

Day 0
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Current-State Architecture Review

Review of your existing Salesforce configuration across all seven stages — objects, fields, relationships, workflow rules, flows, and reports — mapped against clinical research best practices.

In report
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Stage-by-Stage Gap Analysis

Gaps identified at each stage — Prospecting, Opportunity / RFP Intake, Feasibility, Proposal/Budget/Contracting, Site/Service Activation Planning, Study Startup, and First Patient In / Enrollment. Ranked by operational impact.

Core deliverable
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Object & Field Recommendations

Specific recommendations for Clinical Study object design, Site Profile structure, Study-Site Junction, Site Tracker, Vendor Services Request and Engagement objects, Physician & Site Sales pipeline, and Enrollment Dashboard.

Technical output

Automation Opportunity Map

Stage-by-stage identification of where flow automation, record-triggered processes, and notification logic will remove the most manual steps — prioritized by time savings and go-live impact.

Operational output
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Revenue & ACV Calculation Review

Assessment of current ACV calculation logic, per-patient fee tracking, site count modeling, and enrollment projection accuracy. Recommendations for a defensible clinical trial revenue model in Salesforce.

RevOps output
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AI-Readiness Score Per Stage

A 0–100 score for each of the seven stages assessing data structure quality, naming standardization, and readiness for AI applications — site matching, enrollment forecasting, IRB timeline prediction.

Future-state output
🗺️

30-Day Prioritized Roadmap

A specific action plan tied to your most urgent go-live pressure. Tasks, owners, and sequencing — not a strategy deck. Your Admin can start executing this the day after the review call.

Primary deliverable
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Audit Scorecard

A visual scorecard across three dimensions — Architecture, Operational Efficiency, and AI-Readiness — that makes the gap concrete and measurable. Shareable with your COO or VP to build the business case for the fix.

Executive artifact
📞

60-Minute Executive Review Call

Structured debrief walking through every stage finding, the prioritized roadmap, and ROI projections. Natural transition to discussing advisory or implementation support if needed.

Day 5–7

Questions mapped to
all seven stages.

The intake form is what makes the 48–72 hour delivery possible. Every question is designed to surface a specific gap or confirm a specific capability across the seven stages of your clinical research Salesforce build.

01
Prospecting
Early pursuit · sponsor/CRO targeting
1.1
Pursuit TrackingBefore an RFP arrives, how are prospective sponsors, CROs, and studies tracked — a structured Opportunity pipeline, basic opportunities, or spreadsheets and email?
1.2
Fit IntelligenceIs there account or therapeutic-fit intelligence in Salesforce to prioritize which pursuits to chase — prior relationships, TA strengths, historical win rates?
02
Opportunity / RFP Intake
Intake · RFP and CDA
2.1
RFP / Protocol IntakeHow are new study RFPs or protocol synopses currently entered into Salesforce? Manual entry, email to Admin, or automated from another system?
2.2
CDA TrackingHow is CDA exchange tracked? Is there a dedicated field or object, or is it noted in activity history / Opportunity description?
03
Feasibility
Feasibility · assessment and go/no-go
3.1
Feasibility SurveyIs the feasibility survey managed inside Salesforce? If not — where does it currently live (email, Excel, external tool)?
3.2
Complexity ScoringDoes the Opportunity record have a complexity score that factors in protocol difficulty, site count, therapeutic area, and enrollment targets?
3.3
ACV CalculationHow is ACV or study revenue currently calculated in Salesforce? A formula field, manually entered, or tracked in a spreadsheet outside Salesforce?
04
Proposal, Budget & Contracting
Contracting · CTA and commitments
4.1
CTA TrackingHow is the Clinical Trial Agreement tracked — negotiation status, execution date, budget version, and amendment history? Or in a contract tool outside Salesforce?
4.2
Budget & Work OrderAre budget, Work Order, or MSA execution tracked in Salesforce as startup-critical milestones — or do they live outside the system?
4.3
Enrollment CommitmentIs the enrollment commitment made during the sale captured and carried into operations — or does it stay in the proposal and get re-discovered later?
05
Site / Service Activation Planning
Activation planning · selection and readiness
5.1
Site / Service ObjectDo you have a dedicated Site object (or structured Account) that tracks infrastructure, therapeutic-area experience, staff capacity, and historical performance?
5.2
SSV TrackingHow is the Site Selection Visit (SSV) tracked — date, type, outcome, and follow-up? Is this in a Salesforce object or in notes/email?
5.3
PI ManagementHow are Principal Investigators tracked — availability confirmation, CV status, GCP certification date, and therapeutic-area experience?
5.4
Study-Site RelationshipIs there a junction object connecting a Study to its selected sites — with individual status, scoring, and milestone tracking per site per study?
5.5
Qualification ScorecardIs there a composite qualification score per site — or is site selection a judgment call with no structured scoring in Salesforce?
06
Study Startup
Startup · regulatory through greenlight
6.1
Regulatory PacketIs there a Regulatory Packet object or checklist that tracks Form 1572, CV, financial disclosure, and required document status per site — with flags for missing items?
6.2
IRB / IEC SubmissionHow is IRB/IEC submission and approval tracked — submission date, approval date, expiry, and amendment history — or is this managed in email and an external system?
6.3
SIV MilestoneIs the Site Initiation Visit tracked as a Salesforce milestone with scheduled date, completed date, and training attestation — or recorded in notes?
6.4
Greenlight TrackingIs Site Greenlight Percentage — activated sites ÷ total selected — calculated automatically and visible on a real-time dashboard? Or delivered via manual status report?
6.5
Spreadsheet CountHow many external spreadsheets does your startup team currently use to track processes that should be in Salesforce? Name the top three if possible.
07
First Patient In / Enrollment Visibility
Launch · visibility layer only, no PHI
7.1
Recruitment & Pre-ScreeningAre recruitment campaigns and pre-screening managed in Salesforce — channel, leads, pass/fail scores, and screen-failure reason codes — or does this happen outside Salesforce?
7.2
Screen Failure LoggingIs the screen-failure log maintained in Salesforce with reason codes and aggregate fail rates per site — or is it in the EDC or a spreadsheet?
7.3
Enrollment DashboardDoes Salesforce show enrollment velocity, enrolled vs. target per site, and forecast vs. actual against the protocol timeline — without subject-level clinical data?
7.4
Enrollment AlertsAre there automated alerts when a site hits an enrollment milestone or when screen-failure rate exceeds an acceptable threshold?
7.5
Data QualityOn a scale of 1–10, how much do you trust the enrollment and site-performance data in Salesforce for executive reporting — and the biggest reason for that score?
7.6
FPI DefinitionHow does your organization define First Patient In — first consented, screened, enrolled, randomized, or dosed?

The Audit Scorecard —
your gaps, quantified.

Every audit produces a scored assessment across three dimensions. The scorecard makes the gap concrete and measurable — not a narrative opinion. It is the artifact you share with your COO or VP Operations to build the business case for fixing what the audit identifies.

Scores are derived from your intake responses — not industry averages. A client who has a strong feasibility workflow but a regulatory packet process with gaps will see that distinction clearly in their scorecard.

Typical intake scores — before the audit fix
38
Architecture
42
Efficiency
29
AI-Readiness

Clinical Workflow Audit Scorecard

Sample — your scores derive from your intake data

Architecture Integrity38 / 100
Dedicated Clinical Study Object
Feasibility Survey in Salesforce
Site Account Object exists
Study-Site Junction Object
Regulatory Packet Object
Operational Efficiency42 / 100
Automated Close-Won → Study trigger
IRB deadline automation
Some milestone tracking in place
Greenlight % calculated automatically
AI-Readiness29 / 100
Standardized Study & Site ID naming
Historical site enrollment data structured
Screen failure reason codes standardized

Four steps. One week.
A roadmap you can act on.

The audit is designed to be fast without sacrificing depth. You complete one intake form. The analysis happens against the seven-stage framework. You receive a bespoke report within 48–72 hours.

01
Day 0
Start & Pay
Complete the stage-by-stage intake at your own pace, then pay securely by card or bank transfer. No call required to begin.
02
Day 1
Report Generated
Once payment is received, your audit is generated from your intake responses across all seven stages — no Salesforce access required.
03
Day 2–4
Receive Report
A comprehensive audit report: stage-by-stage gap analysis, scorecard, object blueprint, AI-readiness score per stage, and 30-day prioritized roadmap.
04
Day 5–7
Optional Review
An optional 60-minute call to walk through every finding, prioritize the roadmap, and align on what gets built first. Take it if you want it — the report stands on its own.

The audit produces the roadmap.
Your team — or an advisory retainer — executes it.

Many clients use the audit as a standalone diagnostic — they take the roadmap to their internal Admin and execute it independently. Others choose an ongoing advisory retainer for continued architectural guidance as they build. Both outcomes are valid. Either way, your team or a Salesforce resource of your choosing does the configuration work — Greenlight Advisory provides the architecture and the judgment.

If you start an advisory retainer within 14 days of audit delivery, the full $2,500 audit fee credits toward your first invoice — so the diagnosis effectively becomes step one of the engagement.

Priced by Scope
Advisory Retainer
One scheduled working session per week with your Admin or Salesforce team. Architectural guidance for one active stage at a time. Async access for questions between sessions.
Priced by Scope
Priority Advisory Retainer
Two scheduled working sessions per week. Architectural guidance across up to two concurrent stages. Priority same-day response between sessions.

Both tiers are advisory only. Configuration and implementation are executed by your internal Admin or a Salesforce resource of your choosing — Greenlight Advisory does not build or configure.

Do you need access to our Salesforce org?
No. The intake form is designed to capture everything needed for the analysis. Read-only access is welcomed if available but the audit delivers full value from the intake data alone.
What if we're still building — not yet fully live?
The audit is actually more valuable before a build is complete than after. The gap analysis tells you exactly what to build correctly from the start — avoiding the technical debt that most site-network and DRO Salesforce orgs accumulate by default.
We only have some of the seven stages in Salesforce. Is that okay?
Yes — and it's the most common situation. The audit identifies which stages are covered, which are missing, and what the priority order is for adding coverage based on your specific go-live timeline.
Who conducts the audit?
John Sprankle — Salesforce Solutions Architect, sub-specialized in the integrated site network, DRO, and hybrid-operator category, with firsthand experience inside a large-scale, tech-enabled decentralized research network. Every audit is conducted personally by John — not delegated.
Start the Audit

Ready for an independent view
of your Salesforce build?

Complete the stage-by-stage intake at your own pace, then pay securely — by card or bank transfer. Your report is generated from your responses and delivered within 48–72 hours. No call required to begin.

Full lifecycle review from prospecting to First Patient In
48–72 hour report delivery after payment
Optional 60-minute executive review call included
Audit fee credited toward advisory if you engage within 14 days
No Salesforce access required
Every audit conducted personally by John — not delegated

Start Your Audit

Choose your payment method and get started. Your report follows in 48–72 hours.

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Choose Your Payment Path

Card payment or request an invoice for your finance team.

Get Your $2,500 Audit →
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